Frequently asked questions
Frequently asked questions

Frequently asked questions

This page contains the frequently asked questions about the coronavirus. Is your question not listed here? Then please contact one of the contact persons as mentioned below.

Self tests

Please note: 

  • You can order self-tests until further notice.
  • Order a sufficient number of self-tests to be able to test yourself when you come home from abroad and when you return to a Zuyd location. We ask students and employees to test themselves twice a week in the first two weeks of the new academic year. This also applies to students and staff who have already been vaccinated.
  • You can order self-tests if you have a Zuyd account.
  • If you have questions about the self-tests, please go to the Frequently Asked Questions at www.zelftestonderwijs.nl. On the left side of this page you will also find information about delivery.
  • You may experience technical problems when ordering the self-test. In that case, please go to the Frequently Asked Questions at the bottom of the homepage of www.zelftestonderwijs.nl.
  • Why is it important to take a preventive self-test before coming to Zuyd?

    Preventive self-tests are intended as an additional tool to prevent the spread of the coronavirus. Because there are many people, especially young people, who do not suffer from an infection and do not realise they are infected, we want to call on everyone to test themselves by means of free self-tests. This also applies to students and staff who have already been vaccinated. With self-testing, we can keep the risk of infection at Zuyd as low as possible and we can (continue to) offer more physical education. The self-tests are an addition to the existing measures: keeping 1.5 metres distance, and staying at home and getting tested by the GGD in case of complaints related to the coronavirus.

  • Is a self-test mandatory to be able to participate in lessons or exams?

    The preventive self-tests are voluntary. There is no control and you do not have to show a negative test result to gain access to a location or educational activity. But it is extremely important to test yourself before you come to Zuyd! You will then be helping to detect coronavirus contamination quickly and to create a safe environment at school. Self-testing is an additional means of preventing the spread of the coronavirus. We therefore urge you to take social responsibility. Only together we can show coronavirus who's boss.

  • Where and how can I get the preventive self-tests?

    As a student or employee of Zuyd, you can order free self-tests until further notice via the portal www.zelftestonderwijs.nl [in Dutch] on which you can log in with your Zuyd-account. The ordered self-tests will be sent to your home address (also in Belgium or Germany). 

  • Do I have to pay for the self-tests myself?

    The self-tests that you order via the portal www.zelftestonderwijs.nl [in Dutch] are free for Zuyd students and employees.

  • When and how often should I take a self-test?

    It is advisable to take the test preventively, so before you come to Zuyd for a physical educational activity or exam. The test gives a result within 30 minutes.

    The self-test is not meant for:

    • People with complaints;
    • People who were close to someone infected with coronavirus;
    • People returning from a high risk area.

    In these cases, a test appointment at the municipal health service (GGD) is necessary (see also the question 'What to do in case of a positive test result').

    Enough self-tests are available to do a precautionary test - without complaints - every 3-4 days.

  • How should I take a self-test?

    A self-test is easy to do. Instructions are included with each test. Store a test at a temperature between 2 and 30 degrees (not in bright sunlight). After taking the test, throw it away with your rubbish. On the order portal (online from the beginning of May) you will find detailed instructions on how to take the self-test.

  • What should I do if I test positive?

    Stay at home if the result of the self-test is positive and schedule an appointment at the GGD for a so-called retest. Housemates should also be kept in quarantine until the results of the retest are known. Follow the steps in the 'decision tree'.

  • Can I use a self-test if I have complaints related to coronavirus?

    A self-test is not meant for testing in case of complaints and does not replace a test from the GGD. Do not use a self-test if you have corona complaints, if you have been close to someone infected with coronavirus or if you are returning from a high-risk area. In case of complaints, always stay at home and make a free test appointment at the GGD. To do so, call the GGD Zuid-Limburg directly, T 088 - 880 5005 (and not the national call centre!). Follow the steps in the 'decision tree'.

  • Can I also use my 'own' self-tests instead of the ones available through the portal?

    Yes, you can. However, the costs are not reimbursed by Zuyd.

  • Where can I find more information about (self-)testing in relation to coronavirus?

    All information on coronavirus self-tests can be found on the website of the Dutch government .
     

Work and Study

  • Can I come to Zuyd University of Applied Sciences?

    Yes, you can. However, before you come to Zuyd, we ask you to take a self-test, even if you have already been vaccinated. Preferably do a self-test twice a week. Read more about this in the frequently asked questions on self-testing. Furthermore, follow the guidelines in the buildings, the instructions from employees and the general (hygiene) guidelines of the RIVM.

  • What do I have to take into account when I come to Zuyd for study or work?

    In order to be able to organize studying and working on location safely and to minimize the risk of contamination, various measures apply:

    • We ask all students and staff to do a preventive self-test twice a week and in any case before you come to Zuyd, even if you have already been vaccinated. This is not compulsory, but self-testing helps to minimise the risk of infection at Zuyd.
    • Follow the general (hygiene) guidelines of the RIVM (frequent hand washing, etc).
    • Stay at home if the result of the self-test is positive, if you tested positive on a coronavirus test by the GGD or if you or one of your housemates has corona-related health complaints, such as a nose cold, cough, sore throat, light cough or fever. See 'decision tree'. 

  • I can't participate in a (compulsory) lesson or test on location because of the coronavirus, what does that mean for me?

    Our starting point is that the corona crisis will prevent study delays for students as much as possible. Where possible, your study programme will provide an online alternative to tests and will inform you about this in good time. Only if you are ( proven) unable to participate in a (compulsory) lesson or test for one of the following reasons, the number of times that you are allowed to participate in a test according to the Education and Examination Regulations will remain or you will be given the opportunity to make up for the practical training session:

    • You are or have been ill due to the coronavirus;
    • You have complaints that may be related to the coronavirus, such as fever, coughing or sore throat;
    • A housemate is (has been) ill due to the coronavirus or has complaints that may be related to corona (fever and/or tightness of the chest);
    • You are in home isolation because you or a housemate has had contact with someone infected with the coronavirus;
    • You are in home quarantine according to the current guidelines of the Dutch government after arrival or return to the Netherlands from a high-risk area without a virus variant of concern or a high-risk area with a virus variant of concerncountry according to the information of the Dutch Ministry of Foreign Affairs;
    • You provide family care for sick relatives;
    • You have to combine education with care for children who are at home because of the corona measures;
    • You belong to a high-risk group according to information from the RIVM or one or more housemates belong to a high-risk group.

    If your study progress is compromised, you can submit a request to the examination board for an extra chance.

  • I don't want to travel to Zuyd, what does that mean for my (compulsary) lesson or test?

    Not wanting to come to Zuyd because you don't think it's safe to travel is not a valid reason not to take part in a (compulsory) lesson or test.

    The government and transport companies are doing everything they can to make travelling during the corona crisis [in Dutch] as safe as possible. It is your own responsibility to follow the rules and instructions concerning traffic and transport during your journey to the Zuyd location.

    However, we kindly ask you to come to Zuyd by bike, moped, foot or car if possible, in order to keep the pressure on public transport as low as possible.

  • I don't find it safe to come to the Zuyd-location, can I stay at home?

    Zuyd makes every effort to organise studying and working on location as safely as possible for everyone. Measures have been taken at all locations to minimise the risk of contamination, such as additional hygiene and logistical measures. Not wanting to come to Zuyd because you don't think it's safe is therefore not a valid reason not to participate in (compulsory) lesson or test. Or to teach a class or work on location.

    For students: Contact your student counsellor if you have any personal objections to participate in a (compulsory) lesson or test on location.

    For employees: discuss this with your manager to find a solution.

  • I work or follow education from home. What are the possibilities for this at Zuyd?

    All developments and measures concerning online education and working from home can be found on the online education page. Consult this page for manuals, instructions and all systems available for working or studying from home. Also keep an eye on the information from your study programme about how your study programme offers online education.

  • The organization where I do my internship or teach has different guidelines than Zuyd. This affects my internship/study/work. Which guidelines then apply to me?

    In principle, Zuyd employees and students follow the guidelines of the internship company and take into account any adjusted attendance and behavioural policies of these organisations. In general, internships will continue, unless the employer has reason to discontinue the activity due to corona (measures). In that case, you will check with your internship supervisor whether you can achieve your learning outcomes in that situation.

    If you have doubts about your safety at the internship address, consult your coach at the workplace and at school. The guidelines of the RIVM are always leading.

  • What does the corona crisis mean for the Binding Recommendation to Terminate Studies (BSA)?

    See the page about the study advice.

  • I don't have an NT2.2 degree yet. Can I still start an study programme at Zuyd?

    If you do not yet have the diploma NT2.2 (state examination Dutch), you can be admitted to the programme of your choice anyway, subject to conditions. A condition is that you meet all other enrolment requirements. Think for example of a diploma for previous education, a residence permit and payment of tuition fees. Read more about this on the page enrolment.

Travel

  • I live in Belgium. Can I travel to the Netherlands for study or work?

    The situation concerning the coronavirus and possible mutants remains uncertain. The situation in a country or region can therefore still change rapidly, resulting in new or even stricter measures being taken, such as the introduction of a curfew, a (local) lockdown, the closure of areas and possible checks at borders or closing of borders. For this reason Zuyd recommends the following:

    For students: We recommend you to download a proof of enrolment and take this document with you when travelling to and from Zuyd. In addition, you must have a valid proof of identity in your pocket. Please visit this site to read up on the current situation and this site to see if you require a Passenger Location Form.

    For employees: Please visit this site to read up on the current situation and this site to see if you require a Passenger Location Form.

    Would you like to know more about the coronavirus in relation to the Belgian border area? Go to the website of the Federal Public Service Foreign Affairs or at www.info-coronavirus.be/en/travels/. On the website of the Euregio Meuse-Rhine you will find a handy form for entry and exit questions.

  • I am moving from abroad to live in the Netherlands and want to make an appointment for vaccination. How does that work?

    Students and employees from abroad who come to live in the Netherlands are obliged to register with the municipality where they are going to live. This registration is a condition for getting the vaccination, if you have not been vaccinated yet. Read more about registering with your municipality and making an appointment for vaccination.

     

  • I need to be in Germany or Belgium for work or study. What do I have to do?

    The situation concerning the coronavirus and possible mutants remains uncertain. The situation in a country or region can therefore still change rapidly, resulting in new or even stricter measures being taken, such as the introduction of a curfew, a (local) lockdown, the closure of areas and possible checks at borders or closing of borders.

    Germany

    For students: We recommend you to download a proof of enrolment and take this document with you when travelling to and from Zuyd. In addition, you must have a valid proof of identity in your pocket. Germany classifies certain countries as risk areas. To know if travel between both countries for work or study is still possible and if registration, test and quarantine restrictions do or do not apply please check the German list with risk areas (RKI). Please also visit this site to read up on the current situation.

    For employees: Currently, only internship visits and seminars in code yellow regions in Germany are permitted.

    Belgium

    For students: We recommend you to download a proof of enrolment and take this document with you when travelling to and from Zuyd. In addition, you must have a valid proof of identity in your pocket. Please visit this site to read up on the current situation and this site to see if you require a Passenger Location Form.

    For employees: Currently, only internship visits and seminars in code yellow regions in Belgium are permitted.

  • I want to travel abroad, can I go?

    Traveling to countries with a low infection level is possible. Safe countries receive colour codes green or yellow in the travel advice of the Dutch Ministry of Foreign Affairs. Countries that are a Covid high-risk area will continue to receive a negative travel advice and therefore colour code orange. At this moment, only a few countries qualify for a green or yellow travel advice. However, the government hopes that more and more countries can be considered safe in the months to come. The government points out that countries with a green or yellow travel advice may themselves decide to impose travel restrictions on travellers from the Netherlands. For instance, a PCR test or mandatory quarantine on arrival. 

    The situation concerning the coronavirus and possible mutants remains uncertain. The situation in a country or region can therefore still change rapidly, resulting in new or even stricter measures being taken, such as the introduction of a curfew, a (local) lockdown, the closure of areas and the closing of borders. The government has indicated that it will not provide for repatriation operations again. Furthermore, you may be faced with unforeseen challenges and/or additional costs that are not covered by Zuyd and, in many cases, also by your travel insurance.

    For the reasons mentioned above, Zuyd has the following policy regarding travel abroad for study or work:

    For students: We advise you to look for an internship in the Netherlands or an exchange program with online education that you can follow from within the Netherlands. When you deliberately take the risk to go abroad for an internship and/or exchange program then this is completely at your own risk. In that case you must sign a declaration [on Zuynet] and hand it in to the internship coordinator of your study programme. In this declaration you state, among other things, that you know that Zuyd is not liable for the consequences of (local) measures that affect the internship or exchange program.

    Do the check to see whether the country of destination is safe, and whether there are any entry restrictions, such as quarantine or testing requirements. The travel advice can be found on the website www.netherlandsworldwide.nl and in the travel app [in Dutch] of the Ministry. Do this shortly before departure, during the trip and upon return. 

    For employees: Employees are not permitted to plan a trip abroad. Currently, only internship visits and seminars in code yellow/green regions in Belgium and Germany are allowed. Work-related trips to countries or regions with code red or orange travel advice are not allowed.

  • I am currently studying or working abroad. What should I do?

    Students and employees who are abroad are advised to keep a close eye on developments. In order to prevent the spread of the coronavirus, countries can take (new) measures that may affect travel and/or departure from that country.  Check the latest information on changes in air traffic on the English-language website of the International Air Transport Association (IATA). Follow the safety measures prescribed by the National Institute for Public Health and the Environment (RIVM) and the Ministry of Foreign Affairs [in Dutch]. Check regularly for updates. Avoid contact with sick people and places where many people gather. Stay in contact with your study programme or head of programme. 

  • I will be travelling (back) to the Netherlands from abroad, what should I take into account?

    Make sure you are well prepared for your trip back to the Netherlands. Even if you have already been vaccinated. Depending on the country, region and means of transport, you may be required to have a mandatory negative Covid-19 test result and/or be in quarantine upon returning to the Netherlands. Use the travel check from the Dutch government to find out what requirements you have to meet.

  • I want to return to the Netherlands, but am stuck abroad and am unable to arrange my return myself? What should I do?

    Read the frequently asked questions about assistance in returning to the Netherlands. Are you stranded abroad and in need of help? Then you can call +31 247 247 24 hours a day, 7 days a week. Stay in contact with your study programme or your head of programme.

  • I’m a student and I’m currently staying abroad because of my study. I have to terminate my foreign residence early, because of the coronavirus. What does this mean for my study?

    In view of the circumstances, the examination committee offers tailor-made solutions that are tailored to the specific situation.

Financial

  • I can't go to school because of the coronavirus. Do I have to keep paying my tuition fees?

    If you are enrolled as a student, you must continue to pay tuition fees. All study programmes make every effort to continue offering (online) education.

  • I can no longer pay my tuition fees due to financial problems as a result of the corona crisis. What do I have to do?

    Please contact collegegeld@zuyd.nl. We will be happy to deal with this situation and work with you to find a tailor-made solution.

  • I'm experiencing a study delay due to the corona crisis. Who's paying for that?

    In the first instance, contact your study programme to discuss to what extent it is possible to prevent your study delay. If you do run into a study delay, contact your student counsellor (consult Zuydnet). 

    Because the corona crisis is considered force majeure, it is not possible to get a discount or reclaim your tuition fees. We follow the guidelines of the Ministry of Education, Culture and Science (see the Servicedocument Hoger Onderwijs [in Dutch]). In some cases, the government provides financial support to students. For more information, please visit the Duo website [in Dutch].  

  • I am unable to work or work less due to the corona crisis and I have financial problems.

    If you are a Dutch or EU student with study finance/OV and you do not yet have a maximum loan from DUO, you can (temporarily) increase your loan. This can be done for the academic year 2020-2021 until 31 August 2021 with retroactive effect until 1 September 2020. For the academic year 2021-2021 this can be done until 31 August 2022 with retroactive effect until 1 September 2021.

    You can borrow extra for the tuition fee: the tuition fee credit. You can also apply for this with retroactive effect until 1 September 2021 in this academic year.

    Perhaps you can apply for a supplementary grant. The supplementary grant depends on your parents' income. You can apply for a supplementary grant with retroactive effect to the start of this academic year.

    Do you have a supplementary grant and will your parents' income drop in 2020 of 2021? If so, your parents can apply to have their income moved from the reference year to 2020 or 2021. You may then receive a higher supplementary grant.

    If you nevertheless find yourself in financial difficulties, please contact your student counsellor.

  • I am an EU student with a Dutch study grant. Due to the corona crisis, I am no longer able to meet DUO's requirement to work 56 hours per month. What can I do?

    You have to prove to DUO that it is a case of force majeure. You do this with a statement from your employer. The statement must state that you were not allowed to work or worked less because of the coronavirus. It must also state the period of time involved. Contact DUO. This regulation applies until 31 July. Which means it applies to student who have worked less hours until July. 

  • I am an EU student without a Dutch study grant. The coronavirus is causing me financial problems. Can I get an allowance from the Dutch government?

    You can apply to DUO for a loan to pay the tuition fee: the tuition fee credit. You can apply for this loan retroactively from the start of this academic year. However, if you are unable to pay your tuition fees, please contact collegegeld@zuyd.nl. If you nevertheless find yourself in financial difficulties, please contact your student counsellor (consult Zuydnet).

  • Due to the corona crisis, I have a study delay which means that I can no longer get my diploma within the 10-year diploma period of DUO.

    Contact your student dean (consult Zuydnet). Together with you, he or she can submit a request to extend the diploma period.

  • I am an international student without the right to Dutch study financing. Due to the coronavirus, I run into financial problems. What can I do?

    Contact your student counsellor (consult Zuydnet).

  • I can't pay my rent anymore. What should I do?

    Contact your landlord. The government has promised that landlords will not put tenants on the street if they have payment problems due to the corona crisis.

General and health

  • What should I do if I have complaints that fit the coronavirus?

    Stay home and get tested by the Municipal Health Service (GGD) if you have corona-related health problems or if the result of the self-test is positive, even if your complaints are mild (e.g., nasal congestion, sore throat). Then make an appointment for a free corona test at the municipal health services (GGD) via T 088 880 5005. They are available 7 days a week from 08.00 to 20.00. So you do not report the national call centre but directly to the GGD Zuid Limburg, after which you will be tested for corona as soon as possible. This applies to all students and staff members, even when you do not live in South Limburg or live abroad (e.g. Belgium or Germany). 

    Please note: do not use a self-test if you have coronavirus symptoms; instead, get tested at the GGD. If you use a self-test and the result is positive, you are probably infected with the coronavirus and you will be advised to get tested again at the GGD.

    Stay home and don't receive visitors until you get the test results back. The GGD will discuss the results with you and, if necessary, contact Zuyd University of Applied Sciences if additional measures prove necessary. Contact your manager or study programme and discuss what the quarantine and/or sick leave means for your work or study. For more information about what to do in case of complaints in relation to your work or study, take a look at the 'decision tree'.

  • I have been in contact with a person who tested positive / I have tested positive myself / my roommate tested positive. Do I have to go into quarantine?

    Whether you have to go into quarantine depends on many factors. Go to www.quarantainecheck.rijksoverheid.nl/en and do the check. In the decision tree you can see what you need to do in case of quarantine in relation to your work or studies.

  • What measures does Zuyd take?

    Currently the following measures apply:

    • We ask all students and staff to do a preventive self-test twice a week and in any case before you come to Zuyd, even if you have already been vaccinated. This is not compulsory, but self-testing helps to minimise the risk of infection at Zuyd. 
    • Hygiene and logistical measures apply, such as extra cleaning, disinfectant hand soap and hand gel, and where necessary separate entrances and walking routes, one-way traffic and right of way rules, for example in narrow corridors and on narrow stairs. 
    • We use an adequate ventilation system. Read more about air quality at Zuyd locations (Zuydnet). 

Contact persons Zuyd

  • Visitors, parents and relations: contact Zuyd by email: corona@zuyd.nl.
  • Students: contact your study programme or send an email: corona@zuyd.nl (mention your study programme!).
  • Teachers/staff: contact your head of programme or send an email: corona@zuyd.nl.
  • Head of programme/managers: consult Zuydnet for relevant contacts and contact details.
  • Journalists: contact Rolf van Stenus on 06 2375 7221 or via rolf.vanstenus@zuyd.nl.